Technical Support Specialist

We are seeking a knowledgeable and customer-focused Technical Support Specialist to join our remote energy efficiency solutions team. The ideal candidate will provide advanced technical support for customers related to solar systems, HVAC systems, insulation, and energy-efficient windows. This role requires strong technical knowledge, exceptional troubleshooting skills, and the ability to resolve complex technical issues efficiently while maintaining excellent customer communication.

• Previous experience in technical support, troubleshooting, or related technical roles preferred.

• Strong analytical thinking and advanced problem-solving abilities.

• Excellent verbal and written communication skills.

• Ability to explain complex technical concepts clearly and professionally.

• Comfortable using CRM systems, technical platforms, and computer applications.

• Ability to manage challenging technical situations calmly and efficiently.

• Provide advanced technical support to customers regarding system performance and operational concerns.

• Diagnose and troubleshoot complex technical issues related to solar, HVAC, insulation, and window systems.

• Guide customers through technical troubleshooting procedures and recommended solutions.

• Communicate technical information clearly and professionally to customers.

• Document technical findings, troubleshooting steps, and issue resolutions accurately.

• Coordinate service calls when required for unresolved technical issues.

• Collaborate with internal departments and field technicians to resolve escalated cases.

• Maintain a strong understanding of company products, systems, and energy-efficiency solutions.

• Monitor recurring technical issues and provide feedback for process or product improvements.

• Deliver exceptional customer support while handling high-level technical concerns.